Responsible Gaming at WizSlots

Our Commitment to Player Safety

We at Wiz Slots are licensed by the Gibraltar Gambling Commissioner under combined remote operating licence numbers 001 & 014. As part of BV (Gibraltar) Limited (trading as Wiz Slots), we operate under strict regulatory standards that prioritise player welfare above all else. Our responsible gaming framework is built around prevention, early intervention, and providing meaningful support to anyone who may be experiencing difficulties related to gambling.

Our WizSlots platform gives you full access to a range of self-management tools at all times. You do not need to contact us to activate most of these features — you can find them directly within your account settings. We encourage every player to explore these tools, whether or not they feel they have a problem, as responsible gaming is something everyone can benefit from practising proactively.

Tools We Provide to Help You Stay in Control

At Wiz Slots, we have developed a comprehensive suite of responsible gaming tools designed to give you complete control over your gambling activity. Below is an overview of what we offer:

We at WizSlots encourage you to use these tools as part of your regular gaming routine, not only when you feel something has gone wrong. Setting limits before you start playing is one of the most effective ways to ensure that your experience with us remains positive and controlled.

Recognising Problem Gambling

Here at Wiz Slots, we understand that gambling can sometimes stop being fun and start to feel like a compulsion. Problem gambling can affect anyone, regardless of how experienced a player they are or how infrequently they play. It is important to be honest with yourself about your habits and recognise the warning signs early.

You may want to reflect on whether any of the following apply to you:

• You spend more money on gambling than you can afford to lose
• You chase losses by continuing to play in an attempt to win back money
• Gambling is affecting your relationships, work, or daily life
• You feel anxious, irritable, or restless when you are not gambling
• You hide your gambling activity from friends or family
• You borrow money or sell possessions to fund your gambling
• You find it difficult to stop or reduce your gambling despite wanting to
• You neglect personal responsibilities because of time spent gambling

If any of these resonate with you, we strongly encourage you to use the tools available on our WizSlots platform and to reach out to professional support organisations as soon as possible. You are not alone, and help is always available.

Self-Exclusion at Wiz Slots

Our self-exclusion programme allows you to voluntarily restrict your access to Wiz Slots for a minimum period. During a self-exclusion, you will not be able to log in, make deposits, or participate in any games on our platform. We will also suppress any marketing communications to you for the duration of your exclusion.

To activate self-exclusion on WizSlots, please contact our customer support team directly. You can reach us via:

• Live Chat — available directly through our platform
• Email: support@wizslots.com
• Complaints and resolutions: resolution@wizslots.com

Our team will process your request promptly and ensure your account is restricted as quickly as possible. We take these requests extremely seriously and will never attempt to discourage you from self-excluding. At Wiz Slots, your wellbeing always comes first.

Third-Party Exclusion Tools

In addition to the tools we provide directly on our WizSlots platform, we also support the use of third-party blocking software that can help you restrict access to gambling websites across all your devices. We recommend the following tools:

• Gamban — blocks access to all gambling websites and apps across your devices
• GamStop — UK-based self-exclusion scheme covering multiple licensed operators
• Net Nanny — parental control and internet filtering software
• BetBlocker — free tool to restrict access to gambling sites for up to 5 years

We at Wiz Slots encourage you to use these tools alongside our own built-in features for the most comprehensive level of protection available.

Support Organisations and Resources

Our WizSlots team is not a substitute for professional help, and we always recommend seeking support from qualified organisations if you feel that gambling is causing you harm. The following organisations offer free, confidential advice and assistance:

• Gambling Help Online — free counselling and support for New Zealand and Australian players (www.gamblinghelponline.org.au)
• Problem Gambling Foundation of New Zealand — helpline: 0800 664 262
• GamCare — UK-based support service for problem gamblers (www.gamcare.org.uk)
• Gamblers Anonymous — peer support network available internationally (www.gamblersanonymous.org)
• BeGambleAware — education, information, and support (www.begambleaware.org)

At WizSlots, we are proud to work alongside these organisations and support their efforts to protect vulnerable individuals. We actively encourage our players to make use of these resources whenever they feel the need.

Protecting Underage Players

We at Wiz Slots operate a strict minimum age policy. You must be at least 18 years of age to register and play on our platform. We verify the age of all players during our KYC (Know Your Customer) process, and we reserve the right to request additional documentation at any time to confirm eligibility.

If you share a device with younger family members, we strongly recommend using parental control software to prevent access to our WizSlots platform. Tools such as Net Nanny and Gamban can be configured to block gambling-related content for specific user profiles.

Any account found to belong to an individual under the legal gambling age will be immediately suspended and all funds returned. We take our responsibility in this area extremely seriously, and we will not tolerate underage gambling on our platform under any circumstances.